WSOP Poker Supervisor-Temporary (Harrah's Atlantic City)

JOB SUMMARY: 

Responsible for the successful execution of property poker tournaments, Supervises the Poker operation of assigned area, ensuring compliance with regulations, internal controls and departmental policies and procedures.  Responsible for providing flawless customer service, passion for customer care, and a commitment to proactive service and recovery as necessary.

DIRECTLY SUPERVISES:

Dealer Poker WSOP

KEY JOB FUNCTIONS:

• Oversees the operations of assigned Poker area, ensuring compliance with government and company regulations, internal controls and departmental policies and procedures.
• Ensures proper procedure is used by all dealers under supervision. 
• Verifies all gaming table transactions in supervised area.
• Maintains awareness of activity on games in area of supervision; settles disputes that may arise, escalating issues when appropriate. 
• Verifies issuance of credit after completion of all authorization procedures. 
• Motivates dealers to provide superior customer service while also taking responsibility for following dealing procedures and keeping proper game pace. 
• Directly responsible for customer service objectives. Participates in the supervision, operation and/or support of Caesars multi-casino Bad Beat system.
• Gives consistent, polite, timely, and accurate information and service to all guests; taking the initiative to find the answer when unsure.

EDUCATION and/or EXPERIENCE: 

Knowledge of casino rules, procedures, and regulations as applied to the game(s) under supervision. Direct dealing experience with the game(s) contained in assigned pit area.

QUALIFICATIONS:

• Excellent supervisor, interpersonal, communication and problem-solving skills
• Must present well-groomed professional appearance.
• Must have excellent customer service skills
• Must be able to listen and respond to visual and aural cues.

WORK ENVIRONMENT:

Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes. 

 Disclaimer
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

$25.00-$31.25 per hour 

Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Tropicana Atlantic City, Caesars Atlantic City, and Harrahs Resort. Caesars Atlantic City Empire, and its iconic brand of hospitality, has celebrated over 40 years of success in the community which it serves. From Caesars and Tropicana, situated beachside on the world-famous Atlantic City Boardwalk, to Harrahs Resort, located in the Citys sophisticated Marina District, Caesars Entertainment is committed to offering its guests exceptional service and memorable experiences on every visit. As the largest employer in Atlantic County, New Jersey, Caesars legacy is deeply-rooted in its commitment to the community and its team members, helping to make Atlantic City great place to both work and play.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.  
 
The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.