Ticket Writer Part-Time (Harrah's Philadelphia)

• Writes tickets and processes cash winning tickets
• Handles customer questions and disputes 
• Counts cash at the beginning and end of each shift
• Ensure all customers, whether regular or infrequent, are made to feel welcome at all times
• Carry out engaging conversations and provide friendly service to customers
• Show patience with customers who do not wager regularly; take the time to explain how wagering works 
• Adhere to all rules and regulations set forth by the company and the regulatory body 
• Calls for MTL support when writing bets requiring MTL paperwork
• Anticipate and act on the needs of the customer, seek and respond to feedback
• Ensure all issues effecting the customer experience in the sports book are reported promptly
• Undertake additional tasks contributing to the operations of the sports book, as requested
• This position will be employed by American Wagering, Inc. 

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