Security Manager - Full Time (Horseshoe LV)

Job Summary: 

Responsible for monitoring and supervising the daily security operation on an assigned shift while ensuring that courteous and prompt service is provided by all employees. 

Age Requirement: 21 

Work Cards Required: Alcohol: NV 

Essential Job Functions: 

• Serves as a dynamic and energetic leader, while fostering teamwork, employee morale, motivation and open communication.   

• Establishes self as highly credible leader with highest levels of integrity, and always acts in the best interests of the property and the company.   

• Acts as a role model and coach while developing employees using a consistent, approachable demeanor and clearly articulating expectations.  

• Ensures that team members clearly understand and are held accountable for their performance expectations.  

• Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained.   

• Works as a change agent and challenges the departmental processes to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value.   

• Demonstrates excellent facilitator skills in resolving conflicts between different points of view.   

• Demonstrates leadership skills in determining a vision, aligns and inspires the team to achieve the vision.   

• Partners and Coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated employees.   

• Embraces role models and implements all elements of our customer service program including Spotlight on Service and Buzz Sessions, and tier prioritized service.   

• Recommends and implements change to improve overall employee and guest satisfaction.   

• Establishes and endorses the business objectives, ethics and values of Harrahs Entertainment Inc. in accordance with the Code of Commitment.  

• Ensures employee satisfaction by providing two way communication, training, schedules, payroll, development plans and timely performance appraisals.   

• Ensures key control policies are followed.  

• Maintains and enforces policies and procedures to protect the company assets as well as guest (both internal and external) safety.   

• Maintains an active liaison with the property specific Gaming Control Board Agents.   

• Routinely strives to build and maintain rapport with Harrahs guests and other operational departments.   

• Performs duties as assigned.   

• Provides testimony in court when required.   

• Adheres to all department/company policies and procedures.  

Qualifications: 

High school diploma required; college degree preferred.  Previous supervisory experience preferred.  1-2 years Guest Safety experience or related casino experience required.  Previous computer skills and above average verbal and written skills.  Must have strong communication and guest service skills.  Flexibility to work all shifts.  Must be able to foster teamwork and a sense of urgency in accomplishing tasks.  Is able to work in smoke filled environment and able to sit and stand for prolonged periods of time.  Is fluent on Microsoft Office software products, and is viewed as an outstanding team player.  

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. 

Caesars Entertainment reserves the right to make changes to the job description whenever necessary.

As a part of Caesars Entertainments employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended.  Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.