Health Club Attendant-Full Time (Caesars Palace LV)

Job Summary:

The Spa Attendant is responsible for maintaining a clean, organized, and functional environment throughout the spa and fitness areas. They ensure the highest standards of hygiene and service by diligently overseeing the spas wet facilities (saunas, steam rooms, roman bath, jacuzzi), locker rooms, linen management, and food and beverage offerings. The Spa Attendant assists guests with their needs, provides guidance on available amenities, and always ensures comfort and satisfaction. 

Essential Job Functions: 

• Complete daily opening and closing duties for the fitness center and spa. 
• Greet guests with warmth and professionalism, creating a positive and inviting atmosphere from the moment they enter the spa, fitness center and wellness spaces.
• Assist with check in at the wet facility area, ensuring optimal booking flow and minimal wait times for guests.
• Ensure the vanity, showers, ice buckets, food stations and waiting areas are always tidy, organized, and aligned with the spa's calming and professional atmosphere.
• Manage the linen running, set up and restock as per operations requires.
• Maintain and organize the attendant storerooms, take inventory of all amenities and flag to direct report for reordering. 
• Ensure all facilities are functional and in good working condition.
• Provide exceptional five-star service to guests, ensuring a personalized experience. Address guest inquiries, concerns, and requests promptly, ensuring satisfaction at every stage of their visit.
• Maintain accurate guest records, process any F&B sales to guest bill, payments, and assist with administrative tasks such as updating guest profile notes, sales in POS and tracking inventory.
• Communicate effectively with providers and reception team to ensure smooth operations and to relay guest preferences or special requests.
• Hit sales conversion targets and monthly financial goals of the services and retail aspects of the business as set by Spa Management.
• Attend all mandatory meetings and trainings as set out by Spa Management. 
• Perform all tasks as assigned by Spa Management.

Qualifications: 

• Education: High School Diploma or Equivalent
• TAM Card
• Food Handling Card
• Customer Service Excellence: Strong interpersonal and communication skills with the ability to create a friendly, welcoming environment.
• Experience: 1 years of experience in luxury hospitality or 5-star Spa is preferred
• Organizational Skills: Ability to manage multiple tasks such as scheduling, guest tours, locker management, F&B service, and retail sales in a fast-paced environment.
• Attention to Detail: Accuracy in handling guest request, treatment recommendations and any guest request.
• Sales Acumen: Comfortable promoting and selling spa products and services to guests in a non-pushy, consultative manner.
• Professional Demeanor: A polished, professional groomed appearance and positive attitude to represent the spa's high standards.
• Technology Proficiency: Experience with spa management software, basic office tools (e.g., Microsoft Office)

Physical, Mental & Environmental Demands:

• Able to stand for a long period of time (up to an average 8-hour shift). 
• Able to handle several tasks at once. 
• Able to lift and push heavy objects and maneuver towel bins in close quarters.
• Light cleaning and spot cleaning required to maintain high hygiene standards. 
• Unpacking and restocking inventory 
• Serving Food and Beverages 

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Help us roll out the red carpet at Caesars Palace!  This world renowned resort indulges our guests with 25 unique restaurants and cafes, over 3,000 rooms, 4.5 acres of pools and gardens and a 50,000 square foot spa.  If you have a passion for delivering personalized service in an exclusive setting, Caesars Palace is the place for you to start your career.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.  
 
The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.