Executive Casino Host - Full Time (Planet Hollywood LV)

JOB SUMMARY:

 Assists in developing gaming customers; maintains rapport and hosts current players and provides them with special amenities.

KEY JOB FUNCTIONS:

Represents Harrahs/Harveys at special events.

Greets and hosts players.

Assists in developing invitation lists for special events and in planning the events.

Coordinates activities on a regular basis with other team members.

Organizes and participates in off-property functions such as dinners, cocktail parties, golf tournaments, etc.

Develops incremental trips for players.

Keeps informed of competitive promotional methods.

Provides complimentary for players in accordance with guidelines.

Conveys terms of programs and explains qualifications to prospective gaming customers.

 EDUCATION and/or EXPERIENCE: 

Minimum 2 year Associates college degree; Bachelors Degree or comparable experience preferred

Minimum of 5 years in gaming, marketing or public relations

Customer service and telemarketing experience required

QUALIFICATIONS:

Literacy and fluency in English

Enjoys being with people and has the ability to make each guest feel special

Excellent verbal communication skills

Ability to be creative and innovative in guest satisfaction

Ability to solve guests problems to their satisfaction while protecting Harrahs interests

Must possess strong relationship building skills and demonstrate the ability to influence at all levels

Must be able to work flexible hours. 

Must be able to maintain composure and excellent guest relations under all circumstances. 

Ability to maintain strictest confidence regarding all information concerning Caesars Entertainment

Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. 

Adheres to all regulatory, company and department policies and procedures

PHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS:

Must be able to sit, stand or walk for long periods of time (4 hours).

Must be able to move in and around on the casino floor quickly.

Must be able to respond calmly and handle many customer demands in a fast paced environment.

Visual and auditory range must include immediate environment.

Must have the manual dexterity to operate a computer and other necessary office equipment. 

Must have the ability to push, pull, reach, bend, twist, stoop, and kneel

Ability to grasp, finger dexterity, use repetitive hand motion

With 2,500 beautifully designed guest rooms and suites showcasing some of the best views in town, Planet Hollywood encompasses more than 100,000 square-feet of gaming, several lounges, various restaurants including Gordon Ramsay BurGR.  Join our team, where our mission is to Inspire Grown Ups to Play!"

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.  
 
The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.