Casino Operations Supervisor (Harrah's Casino)

Caesars Entertainment is Blazing the Trail for our team members with an all new benefits program.  Full-time team members are able to choose from five different medical coverage levels.  We also have an on-site clinic for team members to take advantage of.  Team members also have a variety of options with dental and vision plans, along with other voluntary benefits.  All full-time team members are able to take advantage of enrolling in this benefits jackpot with their new career at Caesars Entertainment.

Were investing in your future more than ever with enhanced tuition assistance and an all-new student loan debt repayment program.  As a new Caesars Team Member, youll be eligible to begin reaping the rewards of many of these benefits, in just 12 months with full access to all educational programs with just 24 months of continuous employment.  Benefits include tuition assistance programs, student loan repayment, and dependent scholarship programs.  We invite you to be part of the extraordinary and go All In on Education with us. 

Additional benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities.  Team members are also able to enjoy free meals in our team member dining room while on shift. This includes sandwiches, salads, fresh fruit, cereal and a wide variety of beverages.

JOB DESCRIPTION:

• Achieves desired results in all areas of responsibility through staff development and training programs, established methods, procedures and guidelines to maintain desired standards, and high quality service. Then, monitors results through inspection, evaluation and analysis. Makes changes if necessary to achieve end result.
• Accountability for all team members for day to day and long term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation.
• Responsible for coordinating work flow during shift to meet business demands and ensure customer satisfaction. 
• Familiarization with all Harrahs Brand programs and systems.
• Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures.
• Builds guest relations through visibility to customer, soliciting/requesting feedback, and responding to guest concerns appropriately and professionally to resolve any issues. 
• Presents oneself as a credit to Harrahs and encourages others to do the same. 
• Performs all other related and compatible duties as assigned. 

EDUCATION and/or EXPERIENCE: 

• College degree preferred. 
• 2 years progressively more challenging role in operations, prefer leadership role in slots or beverage.
• Proven problem solving skills required as demonstrated by the ability to respond calmly and make rational decisions when required.
• Excellent customer relations skills.
• Physically mobile with reasonable accommodations including ability to lift up to 75 lbs., and ability to push, pull, reach, bend, twist, stoop and stack.
• Good oral and written communication skills, must be fluent and literate in English.

QUALIFICATIONS:

• Successful or better performance against Performance Appraisal Standards. 
• Employee feedback EOS/SFS, turnover results, Employee Relations issues.
• Teamwork ability to work collaboratively with other departments and leaders to complete property/corporate initiatives and effective day to day operations.
• Compliance with all regulatory, governmental, and safety requirements.
• Effective labor management to minimize overtime and ensure appropriate staff assignment to guest traffic flow. 
• Development of team to include completion of all required training and knowledge of all policies and procedures relating to their positions.
• Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment.

Harrahs Council Bluffs, Horseshoe Council Bluffs, the Mid-America Center, and the Hilton Garden Inn, all part of Caesars Entertainments expansive portfolio, are looking to bring the best talent from around the area to the Empire. We know that excellent service begins with our team members, which is why we are all inspired by the companys Mission, Vision, and Values and why we strive for greatness each and every day. From providing the best gaming experience with two casino properties to offering two hotels with varying amenities, and convention, meeting, and entertainment space perfect for events big and small, our teams and properties are here to serve the Council Bluffs-metro area no matter the need.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.