Caesars Rewards Representative -Full Time (Caesars Palace LV)

Job Description:

Solicit and identify new premium slot customers for the Caesars Rewards Program. Provides fast, friendly, excellent service to all customers while signing up new Caesars Rewards customers on the casino floor. Maintains customer information assuring the highest standards of data entry.

 Essential Job Functions:

• Solicit and identifies new premium slot customers on the casino floor for the Caesars Rewards Program.
• Issues point vouchers and complimentary as designated by customer account information.
• Acknowledges, greets and converses with customers on the casino floor. Creates and issues Total Rewards cards and promotes the program and related promotions.
• Maintains integrity of database by following high standards of data entry.
• Ensures the protection of customers rewards and credit lines.
• Promotes Caesars Palace by interacting with customers in an enthusiastic, helpful and friendly manner.
• Meets attendance guidelines of the job and adheres to regulatory, departmental and company policies.

 Qualifications:

• Previous commission, telemarketing, or retail sales experience preferred. 
• Previous customer service experience with the proven ability to provide courteous, friendly and efficient service to customers. 
• Excellent interpersonal communication skills are required. 
• Some computer experience required. 
• Must have an outgoing personality and be able to generate business by signing up qualifies players. 
• Must be able to work any day of the week and any shift. 
• Must be at least 21 years of age and be able to obtain a Gaming Sheriffs card. 
• Must be able to read, write, speak, and understand English. 
• Must be able to get along with co-workers and work as a team. 
• Must present a well-groomed appearance.

Physical, Mental, And Environmental Demands:

• Must be able to move in and around the Casino/Hotel areas and Caesars Rewards centers through the entire shift. 
• Must be able to stand and walk for long periods. 
• Must be able to keep aware of the constant changes and enhancements of the Caesars Rewards program and its benefits. 
• Must be able to respond calmly and handle many customer demands in a fast paced environment. 
• Must be able to bend, stoop, crouch, kneel, twist, balance, and work at a desk. 
• Must be able to lift and carry up to 25 pounds. 
• Responds to visual and aural cues. 
• Must have manual dexterity to be able to operate the following equipment: computer, telephone, photo copy machine, fax machine, ten key, embosser, printer and bar encoder. 
• Must be able to tolerate areas containing second hand smoke.

Requirements: 

• Familiarity with Casino Management Systems preferred.
• Basic computer skills, ability to type 30 WPM and 10-key preferred.
• Must have an upbeat and positive personality and be able to maintain a positive attitude throughout an entire shift.
• High school diploma or GED required.
• Be able to work any day of the week and any shift.
• Must be at least 21 years of age and be able to obtain a Gaming Sheriffs card.
• Must be able to read, write, speak, and understand English.
• Must be able to get along with co-workers and work as a team and must present a well-groomed appearance

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g., emergencies, changes in personnel, workload, rush jobs or technical developments). 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.  

Caesars Entertainment reserves the right to make changes to the job description whenever necessary. 

As a part of Caesars Entertainments employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended.  Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status. 

Help us roll out the red carpet at Caesars Palace!  This world renowned resort indulges our guests with 25 unique restaurants and cafes, over 3,000 rooms, 4.5 acres of pools and gardens and a 50,000 square foot spa.  If you have a passion for delivering personalized service in an exclusive setting, Caesars Palace is the place for you to start your career.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.  
 
The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

 

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