Account Director - Global Luxury Sales-Business Travel & Entertainment (Caesars Palace LV)

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them. 

• Our Mission: Create the Extraordinary

• Our Vision: We create spectacular worlds that immerse, inspire and connect you. We dont perform magic; we create it with excellence.

• Our Values: Blaze the Trail, Together We Win, All-In on Service

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in. 

JOB SUMMARY

The Account Director Luxury Travel Industry Sales, Business Travel & Entertainment Travel is responsible for driving revenue growth and brand positioning across three key segments: luxury leisure travel, corporate/business travel, and entertainment travel. This role will lead strategic account development, cultivate high-value partnerships, and deliver exceptional service experiences for discerning global travelers, corporate clients, and entertainment industry professionals.

Each Account Director will manage a portfolio of accounts and collaborate to ensure full market coverage, with potential specialization by geography, client type, or travel segment. 

All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures.

HOW YOU WILL CREATE THE EXTRAORDINARY

Sales & Account Management

• Develop and execute sales strategies to grow revenue across luxury, business, and entertainment travel segments.

• Manage relationships with luxury travel advisors, corporate travel managers, entertainment agencies, and production companies.

• Lead RFP responses, contract negotiations, and account planning to maximize revenue and client satisfaction.

• Achieve quarterly and annual sales targets for non-gaming hotel revenue.

Client Experience & Engagement

• Serve as a brand ambassador for Caesars Palace, delivering personalized service and curated experiences for VIP guests and clients.

• Coordinate pre-arrival, arrival, and departure touchpoints to ensure seamless guest journeys.

• Create and manage guest profiles, leveraging CRM tools to enhance personalization and loyalty.

Strategic Partnerships & Market Development

• Build partnerships with luxury brands, entertainment networks, and corporate travel consortia.

• Represent Caesars Palace at trade shows, client events, and industry forums.

• Identify emerging trends and opportunities to position the property as a premier destination for high-value travelers.

Collaboration & Leadership

• Work closely with the second Account Director to ensure strategic alignment and avoid overlapping.

• Partners with internal teams including hotel operations, casino marketing, food & beverage, and guest services to deliver to the clients expectations.

• Provide insights and report to leadership on account performance, market trends, and guest feedback.

WHAT YOU WILL NEED

• Must be 21 years of age or older   

• Bachelors degree in hospitality, Business, or related field.

• 7+ years of experience in luxury hospitality sales, corporate travel, or entertainment travel.

• Proven success in managing high-value accounts and driving revenue growth.

• Strong communication, negotiation, and relationship-building skills.

• Ability to travel and work flexible hours including weekends and holidays.

• Existing network within luxury travel, entertainment, or corporate travel sectors.

• Experience with CRM platforms (e.g. Salesforce, Opera, Seven Rooms).

• Familiarity with Las Vegas entertainment, dining, and nightlife landscape.

• Experience with high-touch guest service and VIP client management.

ADDITIONAL REQUIREMENTS

• Strategic thinker with strong analytical and commercial acumen.

• High emotional intelligence and ability to build rapport across diverse audiences.

• An inspiring communicator with a passion for luxury service and brand storytelling.

• Collaborative leader who thrives in a fast-paced, high-performance environment.

TOGETHER WE WIN

We believe in delivering family-style servicean approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships

DISCLAIMER

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a persons race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.